Ambassadors Theatre

West St.

By Bus

Number 14, 19, 24, 29, 38 or 176 to Leicester Square and Haymarket.

By Tube

Charing Cross Station is about 5 minutes from the theatre


Q-Park are pleased to partner with ATG customers to offer a 15% discount on pre-booked parking for your visit. It’s easy to book in advance at https://www.q-park.co.uk/en-gb/atg/

The nearest Q-Park to the Harold Pinter Theatre is Q-Park Trafalgar, Spring Gardens, SW1A 2TS.Please bring the parking ticket to the Box Office where we will be able to stamp the ticket for a discount. For prices, furtherinformation, and terms and conditions please visit: www.q-park.co.uk

Alternatively, the nearest car park to the venue will be Whitcomb Street, which is located just around the corner. Please note at this time we do not have any deals operating with this car park and are unable to stamp any tickets for a discount.

Contact Us

Customer Service


Accessibiltity Assistance

0333 009 5399


Group 10+ & Schools

020 7206 1174


                                                                 Calls to 02 & 03 numbers are charged at standard geographic rate and are included in any call plan minutes

Ambassadors Theatre Box Office opening hours

Mon - Sat: 10:00 - 18:00
Sun: Closed

Sales for future shows end 60 minutes before each performance; from 60 minutes prior until curtain time only sales for the upcoming performance
can be made. Please note this venue is card only.


  ATG continues to make the safety and security of its customers and staff a priority. As such, please bear in mind that we will undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases, rucksacks and large bags into the Theatre. Any hot and cold food may not be brought into the venue and will be confiscated. Hot beverages may also not be brought into the venue. Alcoholic beverages are not permitted to be brought into the venue and will be confiscated on the door by a manager, and returned at the end of the show. Please note that the Ambassadors Theatre is a cashless venue and all transactions, including Box Office Sales, Bars, Merchandise and Concessions require payment by card.  

Ambassador Theatre Access Information

Booking Information

Access booking email: AMBboxoffice@theambassadors.com

Venue Access Information

Contact Us - Please see our Access Contact Us page for details

For Access bookings, please call 0333 009 5399. Our contact centre team will assist you with your booking.

Step Free Access and Wheelchairs

The Ambassadors Theatre has 2 wheelchair positions located on Rows E and G of the Stalls. These are accessed via a platform lift from the foyer. Wheelchair users wishing to use the platform lifts are kindly asked to check that their chair does not exceed the following maximum weight and dimensions: 85cm wide by 120cm length and 400kg. If your wheelchair exceeds the dimensions and/or weight above, please Contact Us to discuss alternative options.

Should you wish to arrive in a wheelchair and transfer into a theatre seat this is accessible via the lift, so please check the dimensions above.  We can store your wheelchair in a nearby location to be brought to you when required. 

Stair free access - is in the Stalls via the lift.

Limited stairs - There is also limited stair access to the Circle Row F. There are a total of 5 steps up to these seats. 

Accessible Toilet - Our accessible toilet can be found in the Stalls Bar area. The auditorium entrance is adjacent to the toilets.

Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.

Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. There is an infrared system working throughout the auditorium with both loop and conventional headsets. Please email the Box Office directly at AMBboxoffice@theambassadors.com to ensure you are sitting in the best seats for infrared reception and to reserve a headset in advance.

Assistance Dogs - Assistance Dogs are permitted in the auditorium and staff can dog sit by prior arrangement. Dogs will be looked after in the manager’s office. Please inform the box office at the time of booking.

Sensory Guides – Sensory Guides for each performance are available from our Box Office. Please email the Box Office directly on AMBboxoffice@theambassadors.comfor further information.

Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide pages, please see our Additional Resources.

Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.

Visual Story Guide – The Ambassadors is proud to partner with Picturepath to offer personalised Visual Story Guides created by you. To download please visit your app store of choice.

Apple: https://apps.apple.com/us/app/picturepath/id1339643269

Google:  https://play.google.com/store/apps/details?id=com.acorn.picapp&hl=en_US&pli=1

Access Champion


Autistic Spectrum and those with Sensory and Communication difficulties:

ATG Entertainment know that communication is key.
We want all our patrons to have a good experience while in our theatres, so we now have a visual tool for parents and companions to use with children and adults on the autistic spectrum and/or with Sensory and Communication difficulties.

We have been researching the benefits of using visual stories and would like to offer a visual story for your visit to the ​Ambassadors Theatre.​We know some of our patrons find social situations difficult and we understand that we are all unique.

Please note: We are currently experiencing intermittent problems with our hearing enhancement system, please contact the venue directly ahead of your visit, or arrive at least 30 minutes prior to curtain.