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Terms & Conditions:

Tickets are for personal use only and shall not be resold. If tickets are resold or transferred for profit or commercial gain by anyone other than the Theatre Management, Producer or one of their authorised sub-agents, then they will become void and the holder may be refused entry or ejected from the venue.

It is beyond the theatre’s power to guarantee the appearance of any performer. If circumstances permit, the theatre will endeavour to inform the public of any major cast change and if so requested, and as far as possible, will offer alternative arrangements. Tickets are sold subject to the Producer’s right to make any alterations to the advertised programme or cast as a result of circumstances beyond their control, without being obliged to refund the monies or exchange tickets.

The theatre shall not be liable for any loss or damage (other than Personal injury) sustained within its premises unless due to the negligence of the theatre or its employees

Tickets may only be refunded under exceptional circumstances by application in writing to the General Manager, or at the discretion of the Theatre Management if there is substantial alteration to the content or the show being cancelled.

Tickets may be exchanged up to 24 hours prior to a performance, under certain conditions and with the original tickets being returned to the theatre box office (without exception), subject to an administration fee payable per ticket.

Every member of the audience must be in possession of a valid ticket, which must be produced to gain entry to the theatre. Please note that children below school age will not be admitted and all children under the age of 16 must be accompanied by an adult. In the interest of other patrons, parents with children are reminded they may be asked to remove any noisy or disruptive children.

We may also recommend an age limit depending on the production and its content and suitability, please check with the box office in each instance.

Any complaints about a ticket holder’s ability to see the show shall be made to the Theatre Manager promptly either before or during the performance.

Latecomers will be admitted to the auditorium when a suitable break in the performance occurs but admission cannot always be guaranteed.

The use of recording equipment of any kind is prohibited. Unauthorised recording will be confiscated and deleted.

The Theatre Management reserves the right to refuse admission. If a patron behaves in a violent or obnoxious manner, or in a way that may cause danger to our staff or others, the Management can request that the patron leaves the theatre and will take action to enforce this right using any appropriate means.

Mobile phones, pagers, digital watches, laser pens or any other electronic equipment should be disabled when inside the auditorium to avoid disturbing the cast and other patrons.

Smoking and the consumption of personal food and drink are not permitted in the theatre.

Security searches may be conducted to ensure the safety of all patrons and your co operation would be appreciated in assisting with their speedy execution. All patrons shall comply with the venue’s safety regulations.

Ticket holders consent to the filming and sound recording of themselves and members of the audience.

Neither the venue management nor the shows Producers accept responsibility for the loss of any personal property. The Theatre Manager will hold any items of lost property handed in.

Tickets may be restricted to a maximum number per person, we reserve the right to cancel tickets purchased in excess of this number.

The ticket holder has a right only to a seat of the value corresponding to that stated on the ticket and the management reserves the right to provide alternative seats to those stated on the ticket.

If a performance is cancelled ticket holders will be offered alternative performances (subject to availability) up to the seat value on the ticket.

English law shall govern all the terms and conditions.

Comments are always welcomed from the patrons either verbally to a member of staff or in writing to:
General Manager, 11 Garrick Street, London, WC2E 9AR.

If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members. You can reach STAR on 01904 234 737, or +44 1904 234737 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form or email info@star.org.uk. If you’d prefer to write to them, their address is:
Society of Ticket Agents and Retailers, PO Box 708 St Leonard's Place, York YO1 0GT.
As an online trader, pursuant to European Union legislation, you may use the following link to the European Commission's Online Dispute Resolution platform HERE, where you can access further information about online dispute resolution.


For your protection, the management asks you to show your credit/debit card and sign your voucher when collecting tickets. Tickets can only be released if the card holder who paid for the booking is present and signs.