Access Guide
Patrons with disabilities or specific seating requirements should book with the Box Office direct on 020 7395 5405.  Bookings for specific seats should be made early to avoid disappointment.
Patrons with walking difficulties:

Nearest tube station is Leicester Square (250m uphill) 15cm step into foyer, Box Office to the left.

Our Box Office and foyer are situated at street level (1 15cm step up to foyer). The stalls seating is accessible down a flight of 26 steps. Our circle seating has the easier access and is up a flight of 5 steps (all stairs have handrails). Circle row F is situated at the top of the steps and has a wide aisle that provides good legroom.

Patrons with hearing difficulties:

The Ambassadors Theatre is equipped with an infrared sound amplification system please request receiving equipment from the box office prior to the show.

There are two devices available:

Induction Loop Necklace: suitable for persons wearing a hearing aid. The induction loop is worn around the neck and your hearing aid needs to be switched to the ‘T’ setting. The loop has adjustable volume control.

Headset: This device amplifies the sound through earpieces similar to headphones. Suitable for persons without hearing aids.

You will be asked for a £10.00 deposit on collection of the equipment, which will be fully refunded after the performance by a member of the front of house staff.

Guide dogs and hearing dogs are welcome at the Ambassadors. They can stay with you during the performance however you must inform the box office when booking your tickets and a seat on the aisle can be reserved for you. Alternatively a member of staff will care for your dog during the performance.

Patrons in wheelchairs:

Due to spatial restriction in our theatre we are only able to accommodate wheelchair transfers. Patrons need to be able to transfer in to one of our seats (which have armrests). Our staff are always available to provide assistance and will store the wheelchair in the foyer during the performance however they will not be permitted to lift patrons.
There are 19 steps up from the foyer to the Circle bar and 26 steps down to the Stalls bar.  Drinks in plastic cups may be taken into the auditorium.
There is no adapted toilet.
Female toilets are located both 19 steps down the stairs to the stalls and also up 26 steps from the foyer. Male toilets are up a flight of 8 steps from the foyer and 26 steps down on the stalls level.
Leicester Square Station.  For detailed travel planning information, please see the Transport for London Journey Planner.

Charing Cross Station.  For detailed travel planning information, please see the National Rail Enquiries Journey Planner.
The Masterpark Car Park in Newport Place offers a 50% discount to theatregoers on production of a properly validated parking ticket and theatre ticket. Tickets may be validated by the box office.

Victoria Palace Theatre            
Theatre Management Ltd , T/A The Ambassadors Theatre,
C/O Victoria Palace, Victoria Street, London, SW1E 5EA

Box Office: 08448 112 334 Open from 10am to 8pm Monday & Thursday to Saturday, 10am to 6pm Tuesday & Wednesday, 11am to 5.30pm Sunday; Stage door (answering machine): 020 7395 5401